Section I—Blackjack
 1 Blackjack Performance Part I
 2 Blackjack Performance Part II
 3 Blackjack Performance Part III
 4 Has Blackjack’s No Mid-Game Entry Finally Gotten Out of Hand?
 5 Comparing the Five-, Six-, and Seven-Spot Blackjack Tables
 6 Offering a 6-5 Payout on Naturals: Is It Worth It?
 7 Recommended Steps for Analyzing a Customer’s Play at Blackjack
 8 The Ultimate 6-Deck Shuffle

Section II—Casino Management
 9 A Live-Gaming Success Story
 10 What Do I Do with My Table Games?
 11 Using a Business Plan to Redirect Live-Game Business
 12 Metrics for Determining Live-Game Pace: GPAs and Rounds Per Hour
 13 Protecting Your Cards and Dice
 14 Placing a Revenue Return on Mitigating Gaming Risk
 15 The Importance of Player Tracking Systems
 16 The Cost of Losing a Player
 17 Dealing to Asian Customers
 18 Beware of the Non-Negotiable Chip Program
 19 Turning Around a Distressed Casino

Section III—Game Protection
 20 How Many Card Counters Are Out There, Anyway?
 21 My Floor Staff Knows How to Count Cards, Don’t They?
 22 Steps Used to Identify Card Counters
 23 A Different Twist to Card-Counting Team Play
 24 A Simple Method of Detecting Shuffle Tracking
 25 Marked-Card Play in 21
 26 Marking Cards: Card Games Other Than
 27 The Ten-Year Epidemic: False-Shuffling Scams in Mini Baccarat
 28 Learning Game Protection from the King of Past Posters
 29 Cat and Mouse: Is the Game Over?

Section IV—Live-Game Management
 30 The Inside Scoop on Continuous Shuffling Machines
 31 Thoughts on the Use of Multiple Odds in Craps
 32 Thoughts on Box Person vs. No Box Person in Craps
 33 Rhythm Rolling: A Dice-Control Technique
 34 Thoughts on Live-Game Hold Percentage
 35 Are Casino Executives Smarter in Wendover?

Appendix I: Table References
Appendix II: Chapter References
Index

Is Casino Management An Art?

     It is for the best casino managers!
     And Bill Zender knows the art of casino management. In addition to having worked in, managed, and owned casinos for decades, Zender has also been an enforcement agent for the Nevada Gaming Control Board, as well as spent time as an advantage player, exploiting the vulnerabilities of casinos from the civilian side of the tables. Today, he travels the globe consulting for the international casino industry.
     In Casino-ology, Zender argues against excessive card-counter and shuffle-tracker countermeasures in favor of hand production to increase profits, and concludes that rhythmic dice rollers aren’t the threat they’re made out to be. He details the dangers of customer-service breaches; ill-conceived non-negotiable-chip programs; and past-posting, marked-card, and false-shuffle scams. He addresses player tracking systems, 6-5 payouts for blackjacks, the subtleties of marketing to Asian customers, nuances of the derivative pit games, even the science of turning around a distressed casino.
     By challenging long-cherished conventions, Casino-ology provides contrarian and radical, but proven, solutions to common gaming issues, all in the service of refining the art of casino management.